Questions & Answers
General Questions
Who is allowed to use FIDURA MEDICAL products?
Our products are exclusively for qualified medical professionals and may only be used by appropriately trained users.
Are the products original and certified?
Yes, FIDURA MEDICAL exclusively offers high-quality original products from renowned manufacturers with corresponding quality and safety standards.
Which treatments are the products suitable for?
Our product range includes products for aesthetic applications, skin boosters, dermal fillers, hyaluronic acid joint treatments, and other professional medical applications.
How are the products applied?
The application is to be carried out according to the manufacturer's instructions and exclusively by medical professionals. Please observe the respective specialist and user information for the product.
Why do practices trust FIDURA MEDICAL?
FIDURA MEDICAL stands for high-quality products, carefully selected manufacturers, professional quality, and reliable solutions for modern medical and aesthetic treatments.
Order
What payment methods do you offer?
We accept various secure payment methods, including credit card, PayPal, and other common payment options.
How do your returns work?
You can return unused items within the statutory period. You can find more detailed information on returns and exchanges in our return policy.
Can I change or cancel my order?
If your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible to make an adjustment.
Shipping
How much is shipping?
Shipping is completely free of charge.
How long does shipping take?
We know how important fast and secure deliveries are. That's why your order within Switzerland is carefully packaged and shipped insured, so it arrives safely. Delivery time is usually 1-3 business days, so you'll have your desired products in your hands very soon.
Do you also ship internationally?
Currently, we only ship within Germany. However, we are working on expanding our shipping in the future.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with a tracking number that you can use to track your package online at any time.